Case Study — Multi-Location Rollout

58 locations.
different demands.
proven results.

Project California Statewide Rollout
Client Watermill Express
Project Type Ground-Up Kiosks
Client
Watermill Express
California Statewide · Sole General Contractor
0
Locations Built
10mo
Timeline
Challenge

Every site had a different hurdle. Every site we used the same standard.

Rolling out a kiosk network across California means confronting a different set of site conditions at every address — utility conflicts, ADA deficiencies, flood zone requirements, and aging underground infrastructure that no drawing set anticipates.

For Watermill Express, executing 58 locations across the state required a partner who could think before building, not just build.

RPM Approach

"When you hire RPM, the critical thinking is already done."

Solution

Survey first. No surprises on site.

Before RPM breaks ground on any Watermill Express location, we conduct a thorough site survey — assessing ADA accessibility, locating underground electrical, sewer, and water connections, identifying point of connection and existing electrical feeder sizes, and flagging anything that will affect cost, sequencing, or compliance. That survey becomes the estimate. That estimate drives the plan.

By the time a permit is pulled, RPM already knows where the challenges are and has engineered the most efficient, economical path through them. That upfront thinking is what separates RPM from a contractor who shows up and reacts.

In Oakdale (NorCal), we had to lay 570 lineal ft of underground new service, of which 400 lineal ft comprised of water and sewage. In Taft (Central CA) the site required full grating and all new utilities, tasking us to work hand-in-hand with PG&E. In Oxnard (SoCal), we experienced ADA compliance and design challenges, SoCal Edison Design changes, and AHJ complications. We overcame them and never broke stride.

At every location, one point of contact. One system. No surprises handed to the client.

How RPM managed it
  • Pre-construction site survey at every location — utilities, ADA, flood zone, and infrastructure assessed before a permit is pulled
  • Survey drives the estimate; estimate drives the plan — no reactive scope changes
  • Utility conflict identification and full coordination across PG&E, SDG&E, and municipal territories
  • ADA deficiencies engineered and resolved before foundation work begins
  • Mid-project emergencies handled at the field level — documented, resolved, closed on schedule
Results

What RPM delivered.

Scale

58 Watermill Express locations built and serviced across California — ground-up new construction and full kiosk replacements.

Utility Coverage

Work executed across PG&E, SDG&E, and municipal utility territories from the Central Valley to San Diego.

Proactive Surveying

Utility conflicts, ADA deficiencies, and failed infrastructure identified and resolved at the field level before they impacted schedule.

ADA Compliance

Grade differentials, accessibility gaps, and compliance deficiencies engineered and resolved at every location.

Flood Zone Compliance

Flood zone requirements identified at survey and incorporated into scope before construction begins.

Schedule Integrity

All unplanned scope — failed pipes, stolen equipment, corroded utilities — handled and closed on schedule.

Delivery

One point of contact. One system. Every location handled the same way.